Terms & Conditions
Date of Publication: 01.04.2026. | Version: 1.0
This document constitutes an official public offer (hereinafter: the Offer) of the Limited Liability Company “ALTERRA” BUDVA, with its registered office at: Prva ulica br.8, Budva, Montenegro, TIN (PIB): 03018946 (owner of the brand “TK WINNER”, hereinafter: the Contractor), for the provision of sports and recreational services and tennis training.
In accordance with the Law on Obligations of Montenegro, payment of the Offer by the Customer (or accessing the Telegram bot @TSWinnerbot to use the services) constitutes an unconditional acceptance of this Agreement.
1. SUBJECT OF THE AGREEMENT
1.1. The Contractor undertakes to provide the Customer with sports and recreational services (group and individual tennis training), and the Customer undertakes to accept and pay for these services in accordance with the current Pricelist published on the Contractor’s website (www.tennisschool.me).
2. TERMS OF USE AND SERVICE FREEZING
2.1. All services (monthly memberships and training packages) have a fixed validity period of 45 days from the date of the first activation or payment.
2.2. The Customer is entitled to a one-time temporary suspension (freezing) of the service package for a maximum period of 7 days within one billing period. Freezing must be activated exclusively via the Telegram bot @TSWinnerbot before the freezing period begins.
2.3. If the Customer does not use the remaining training sessions within 45 days and has not activated the freeze option in a timely manner, the unused lessons shall be cancelled, and no refund will be provided.
3. CANCELLATION OF LESSONS AND LIABILITY
3.1. Cancellation or rescheduling of a booked group or individual training session by the Customer must be made no later than 8 working hours prior to the scheduled time.
3.2. If the Customer cancels a training session later than the specified period (less than 8 working hours) or fails to attend the lesson, the booked time slot shall be considered used and must be paid for in full.
4. PRICES AND PAYMENT PROCEDURE
4.1. Service prices are stated in euros (EUR) and include VAT (PDV) and tennis court rental in accordance with the current Pricelist.
4.2. Payment is made in advance (pre-payment system) via bank transfer to the Contractor’s account or by using a secure online payment card acceptance system (Visa, Mastercard) on the Contractor’s website and connected services.
5. CARD PAYMENT SECURITY
5.1. The entry and verification of payment card data during online payments are carried out exclusively through a certified and secure bank processing center, applying modern protection technologies (3D Secure technology, high-security SSL encryption).
5.2. The Contractor does not collect, store, process, or have access to the complete payment card data of the Customer (card number, CVV/CVC code, expiration date) within its system.
6. REFUND POLICY
6.1. The Customer is entitled to a refund within 14 days from the date of payment exclusively if the provision of services has not commenced (no training sessions from the package have been used).
6.2. In the event of a justified refund for transactions completed online, the refund shall be processed exclusively to the account of the payment card from which the payment was originally received (transaction reversal via the banking system). Cash refunds for card payments are strictly prohibited for money laundering prevention purposes.
7. PROTECTION OF PERSONAL DATA (Privacy Policy)
7.1. The Contractor collects only basic data about the Customer (first name, last name, contact phone number, user ID) necessary for records in the database and the operation of the Telegram bot.
7.2. Personal data is kept confidential in accordance with the applicable legislation of Montenegro and will not be disclosed to third parties, except as provided by law.
8. FINAL PROVISIONS
8.1. For all disputes arising from this Agreement that cannot be resolved amicably, jurisdiction shall be established in the Basic Court in Kotor, with the application of the substantive law of Montenegro.