Public Offer

This document constitutes an official public offer (hereinafter: the Offer) within the meaning of Article 419 of the Law on Obligations of Montenegro (“Official Gazette of Montenegro”, Nos. 47/08, 04/11, 22/17). The Offer is issued by D.O.O. “ALTERRA” BUDVA, registered at Prva ulica br.8, Budva, Montenegro, PIB: 03018946 (hereinafter: the Provider), the exclusive owner of the brand and operator of the “TS WINNER” sports system, to any natural or legal person (hereinafter: the User) for the provision of sports and recreational services.

Informational materials, logos, trademarks, marks and registered organization names (including TSCG, ITF, Tennis Europe, TSS, GPTCA, ATP, MSU, UCG) displayed on the Provider’s website are the exclusive property of their legal owners. Their visual display is made solely for informational purposes (in accordance with the principle of Nominative Fair Use) to provide accurate and truthful information to Users about the education, licences and professional qualifications of specialist staff; the Provider does not claim or seek any rights to such intellectual property.

In accordance with Articles 22 and 29 of the Law on Obligations, payment of an advance, registration and transition to the automated Telegram bot @TSWinnerbot, or physical attendance at a training session, is deemed a conclusive action and constitutes a valid, unconditional and irrevocable acceptance of this Offer, whereby this Agreement enters into full legal force.

1.1. The Provider undertakes, under the terms of this Agreement and in accordance with Article 83 of the Law on Sports of Montenegro (“Official Gazette of Montenegro”, No. 044/18), to provide the User with commercial sports and recreational services (group/individual tennis training under the supervision of licensed specialist staff), and the User undertakes to accept and pay for the services according to the current Price List.
1.2. The activity of sports and recreational education, tennis instruction and organization of the training process is carried out on a legal basis and with full legal capacity, pursuant to an official notarized Business and Technical Cooperation Agreement (No. OV 2034/2026) concluded with Tennis Club «Budva-Rivijera» (PIB 11676785). The sports infrastructure at «Slovenska plaža» in Budva fully meets all hygiene, technical and safety standards provided by Article 108 of the Law on Sports of Montenegro.

2.1. All commercial service packages (monthly subscriptions and training packages) have a preclusive validity period of 45 calendar days from the date of payment or the first activation of a session in the system, pursuant to the general rules on time periods under Article 76 of the Law on Obligations.
2.2. The User retains the contractual right to temporarily suspend (freeze) the package for up to 7 calendar days within one billing period. The request must be submitted and verified exclusively through the @TSWinnerbot software interface before the requested period begins.
2.3. Upon expiry of the agreed 45-day period, any remaining unused contractual obligations (training sessions) cease to be valid under Article 363 of the Law on Obligations due to impossibility of performance caused by the creditor’s omission, and funds are not refunded.

3.1. Pursuant to the principle of good faith and fair dealing (Article 4 of the Law on Obligations), cancellation of a reserved time slot by the User must be made through the club system no later than 8 working hours before the scheduled session.
3.2. If the User breaches the deadline in clause 3.1, the Provider is entitled to compensation for actual damage (court rental, trainer engagement) in the amount of 100% of the session price, and the reserved hour is unconditionally recorded in the database as used.
3.3. Mention of professional qualifications, licences and cooperation agreements in the Provider’s materials serves solely as confirmation of the professional competence of the coaching staff to conduct lessons and does not constitute a direct or indirect guarantee of specific sports, competitive or psychological results for the User. The Provider fully disclaims any legal or financial responsibility for individual achievements, sports results or tournament rankings of players, as progress in the training process depends on individual psychophysical characteristics, training regularity and personal effort of each participant.

4.1. All prices are stated in euros (EUR) and are subject to mandatory statutory fiscalization in accordance with the Law on Fiscalization in the Trade of Products and Services of Montenegro (“Official Gazette of Montenegro”, Nos. 46/19, 73/19, 08/21).
4.2. Payment is made on a pre-payment basis by bank transfer to the Provider’s IBAN account or by secure card acceptance through the bank’s licensed payment processor.

5.1. Card data processing is performed in accordance with the Law on Payment Transactions of Montenegro (“Official Gazette of Montenegro”, Nos. 062/13, 006/14) and the international PCI-DSS standard. The protocol is implemented through encryption and the use of 3D Secure v2 systems (Verified by Visa / MasterCard Identity Check).
5.2. The Provider does not collect or store sensitive financial parameters (PAN, CVC, PIN), thereby excluding any possibility of compromise of the User’s account on the tennisschool.me website infrastructure.

6.1. Pursuant to Article 74 of the Law on Consumer Protection of Montenegro (“Official Gazette of Montenegro”, Nos. 002/14, 043/18), the User has the right to withdraw from a distance contract within 14 days without giving reasons, provided that performance of the contracted sports services has not begun. Any attendance at training, reservation of a fixed court time or activation of a package in the bot system is deemed the start of contract performance and fully eliminates the right to unilateral withdrawal without compensation pursuant to Article 79 of the same Law.
6.2. If performance of the services has begun at the User’s request and the User subsequently submits a termination request before the expiry of the 45-day period under clause 2.1, the Provider retains the right to proportional payment for services actually provided at regular single-session prices, as well as reimbursement of administrative processing and transaction costs.
6.3. In the event of an approved refund, pursuant to the mandatory rules of international card associations (Visa, MasterCard) and anti-money-laundering legislation, funds are returned exclusively by reversing the transaction to the payment card account used for the original payment. Cash payments or transfers to third parties for transactions made by payment card are strictly prohibited.

7.1. Processing of identification data is carried out under the control of the Controller in full compliance with Article 24 of the Law on Personal Data Protection of Montenegro. The detailed protocol and user rights (access, deletion, correction) are governed by our club Privacy Policy.

8.1. All relations not expressly regulated by this text are governed by the substantive law of Montenegro. The parties will seek to resolve all potential disputes amicably. If amicable resolution is not possible, before initiating court proceedings the parties agree to attempt dispute resolution through mediation before the Centre for Alternative Dispute Resolution of Montenegro, in accordance with the Law on Alternative Dispute Resolution. If the dispute is not resolved through mediation, the exclusive local jurisdiction of the Basic Court in Kotor is agreed.